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Retail Store Employees in the Customer Age

Topic:
Retail Store Employees in the Customer Age
Date:
May 9, 2013 at 3:00 - 4:00 PM ET
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Description
Most retailers agree transforming and improving the in-store experience is critically important for success, but not enough has been said about the role of the store employees who shape that customer experience (positive or negative). Earlier this year, RSR released their benchmark report WFM 2013: The Store Employee in the Customer Age, and noted: “Aside from the instant gratification that comes from taking a product home after a purchase, it’s the store employee that can make the difference to the in-store experience. But getting the most value out of the employee investment remains a challenge.” In this webinar, Paula Rosenblum from RSR will walk us through the report findings and recommendations for retailers nationwide. Join us to learn:
• Labor-focused differentiators by retail vertical
• How the best retailers effectively utilize their employees to support success
• The top challenges retailers face in finding, hiring, training and retaining employees
• Little-used, but highly prized KPIs that could provide value
• Opportunities to overcome organizational roadblocks
• The importance of putting the store manager back on the selling floor
Retailers, this is one webinar you don’t want to miss! It could just help you improve store performance.
About our speaker:
Paula Rosenblum is co-founder and Managing Partner at RSR Research and is widely recognized as one of the industry’s top retail technology analysts. Previous to her 11 years in this role, she spent over 20 years as a retail technology executive and CIO at companies including Hit or Miss, Morse Shoe, Domain Home Fashions and others. Paula received her MBA from Northeastern University, with a major in management of High Technology firms.
Who Should Participate
Retailers - HR, Finance, Operations
Extra Learning Material

All Registered HR.com members are also eligible for:

  1. A copy of the slides presented in this presentation. These are available before and after the presentation.
  2. A Real Media file of the presentation. This file can be downloaded to your iPod or MP3 player after the presentation.
  3. Access to more than 400 podcasts with HR Gurus and Industry Leaders (downloadable files available 24 hours after the live broadcast) as well as access to our blogs, polls, surveys, 25,000+ article library, Business Book Reviews and so much more!
Recommended Resources
RSR Study - The Store Employee in the Customer Age
Categories
Staffing and Recruitment
Workforce Management (Time & Attendance)
HR Outsourcing
Payroll Outsourcing
Workforce Scheduling
Time and Attendance
HR Industries
HR in Retail
What You Will Learn
    Labor-focused differentiators by retail vertical
  • How the best retailers effectively utilize their employees to support success
  • The top challenges retailers face in finding, hiring, training and retaining employees
  • Little-used, but highly prized KPIs that could provide value
  • Opportunities to overcome organizational roadblocks
  • The importance of putting the store manager back on the selling floor
Sponsored by
Ceridian Corporation
Ceridian Corporation
Ceridian is a global provider of human resource solutions delivering trusted results and transformative Human Capital Management technology.
Presented by
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John Orr
Ceridian Corporation

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Paula Rosenblum
Retail Systems Research (RSR)

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Who is Eligible

This webcast is available to all registered HR.com members for free. You are currently subscribed to HR.com as a Free Member.

Click the button to access this webcast. Archives, MP3 and PowerPoint slides

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Once you register for the webcasts, full login instructions will be sent to you 24 and 2 hours prior to going live. You must run the system test to ensure you can access the session.

Documents

Feedback
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Adventurers II LLC
4 / 5
Very Good Presentation
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