Click the "add event" button to create a listing for your event
Most retailers agree transforming and improving the in-store experience is critically important for success, but not enough has been said about the role of the store employees who shape that customer experience (positive or negative). Earlier this year, RSR released their benchmark report WFM 2013: The Store Employee in the Customer Age, and noted: “Aside from the instant gratification that comes from taking a product home after a purchase, it’s the store employee that can make the difference to the in-store experience. But getting the most value out of the employee investment remains a challenge.” In this webinar, Paula Rosenblum from RSR will walk us through the report findings and recommendations for retailers nationwide. Join us to learn:
• Labor-focused differentiators by retail vertical
• How the best retailers effectively utilize their employees to support success
• The top challenges retailers face in finding, hiring, training and retaining employees
• Little-used, but highly prized KPIs that could provide value
• Opportunities to overcome organizational roadblocks
• The importance of putting the store manager back on the selling floor
Retailers, this is one webinar you don’t want to miss! It could just help you improve store performance.
About our speaker:
Paula Rosenblum is co-founder and Managing Partner at RSR Research and is widely recognized as one of the industry’s top retail technology analysts. Previous to her 11 years in this role, she spent over 20 years as a retail technology executive and CIO at companies including Hit or Miss, Morse Shoe, Domain Home Fashions and others. Paula received her MBA from Northeastern University, with a major in management of High Technology firms.
Who Should Participate
Retailers - HR, Finance, Operations
Extra Learning Material
All Registered HR.com members are also eligible for:
RSR Study - The Store Employee in the Customer Age
Staffing and Recruitment
Workforce Management (Time & Attendance)
Time and Attendance
HR in Retail
What You Will Learn
Who is Eligible
This webcast is available to all registered HR.com members for free. You are currently subscribed to HR.com as a Free Member.
Click the button to access this webcast. Archives, MP3 and PowerPoint slides
What is Required to Attend
Participants in the live webcast will need access to a computer connected to the Internet. HR.com highly recommends you test your computer in advance of the webcasts.
Once you register for the webcasts, full login instructions will be sent to you 24 and 2 hours prior to going live. You must run the system test to ensure you can access the session.
Do you have any comments that you would like to share about the value of this session?
Please help others considering viewing the archive understand the value of the session. How would you rate this presentation?
Excellent Very Good Good Fair Bad