Maximizing Value with your WFM System

Tolerance for retail technology projects that underperform is limited in today’s economy. A Workforce Management solution should contribute to the overall management of labor, but also directly align with the strategic goals of the business. This is paramount to securing on-going funding and commitment to the initiative. Unfortunately, many organizations fail to establish an infrastructure to do just that; align their WFM solution with the strategic goals of the organization. As a result, measuring success during and after the implementation is virtually impossible.

Organizations often lose focus of their long-term goals once a project begins deployment. Axsium helps our clients define future state processes within their unique business environment so that the organization is not only prepared to absorb and progress with changes the planned WFM solution will produce, but has also identify a tangible set of metrics that represent the key drivers to success for the business. These metrics set the parameters for measuring future success.

Listed are some common WFM strategic goals that organizations want built into their new WFM solution:
• Reducing labor costs;
• Strengthening legal and corporate policy compliance;
• Increasing productivity;
• Reducing absenteeism and turnover;
• Empowering managers and associates.

This webinar will explain how to translate your WFM business case and strategy into a comprehensive set of measures and actions that help you maximize the value of your WFM system. Participants will gain a firm understanding of how to set appropriate measures and track against them. This session will also demonstrate the tools and techniques that dozens of retailers have used to ensure their WFM initiative meets or exceeds their goals.

HR Managers/Executives Operations Managers/Executives Technology Managers/Executives

Participants will learn how to translate their WFM business case and strategy into a comprehensive set of measures and actions that will enable them to maximize the value of their WFM system.

Balanced Scorecard Whitepaper: http://www.axsiumgroup.com/Axsium/Research/WhitePapers/2009/January/01/~/media/Axsium/Pdfs/Axsium%20White%20Papers/Balanced%20Scorecard%20Approach.ashx Other Axsium Research: And, other research resources: http://www.axsiumgroup.com/Axsium/Research/WhitePapers.aspx

		Benjamin Law Axsium Group Inc View Profile

		Tom Pierce Axsium Group Inc View Profile