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Managing Expectations & Goal Setting

Managing Expectations & Goal Setting
December 13, 2012 at 3:00 - 4:00 PM ET
Scott Lockhart, HR Consultant(Human Resource ROI, LLC)
Managing expectations in the workplace is crucial to the success of any organization, department, supervisor, or individual. One of the most common reasons for low employee morale or poor performance is the lack of communicating clear expectations. Discover when and how to communicate clear expectations and goals during the interview process to validate your candidate selection criteria. You will learn how to reinforce those expectations on their first day of employment and beyond. Understand the true meaning of performance management as it relates to your organization. Comprehend the importance of organizational, departmental, and individual goal alignment and integration within your organization or work team. Identify the various performance accountability measures within your organization or department to monitor individual or team performance. Use the SMI approach to set, monitor, and influence the overall performance management process. Recognize the performance monitoring process so you can better influence the potential outcomes by gaining commitment and understanding. The SMI approach will help you set achievable goals, performance measurement tools, and guidance. Find out how performance management can impact employee engagement and satisfaction. Master the art of setting SMART goals for you, your team and/or organization. Determine how to use the SMART goal approach for setting both professional and personal goals, along with career planning. Recognize the importance of goal alignment by using the SMART approach from the top down. Learn why employees must all be in alignment and what happens when goals are not understood, agreed upon, or managed properly. Discover how important communication is in the performance management process.
Who Should Participate
  • Business Leaders
  • Directors
  • Managers
  • Supervisors
  • Team Leaders and Human Resource Professionals
  • What You Will Learn
  • Discover how to communicate clear expectations and goals during the interview process to validate your candidate selection criteria
  • You will learn how to reinforce those expectations on their first day of employment
  • Learn the process of setting SMART goals in your organization
  • Recommended Resources
    Goals! How to Get Everything You Want--Faster Than You Ever Thought Possible by Brian Tracy Setting Goals (Pocket Mentor) by Harvard Business School Press
    Training and Development
    Organizational Development
    Performance Management
    Job Description
    PM Retention
    Cascading Goals
    Career and Succession Planning
    Leadership Models
    Leadership Philosophies
    Corporate Culture
    Leading Others
    Leadership Training and Development
    Train Your Leaders
    Integrated Talent Management
    Quality of Hire
    Presented by
    speaker spacer
    Scott Lockhart
    Human Resource ROI, LLC

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    Event Sponsors
    Human Resource ROI, LLC
    Human Resource ROI provides consulting services in human resources, strategic planning, organizational design, project management, process improvement, solutions management, leadership development, regulatory compliance, executive coaching, professio
    File List
    Name Comment Rating
    Image of Judy Ward Judy Ward
    HyBridge Solutions
    2 / 5
    Poor Presentation
    Image of Erum Ali Erum Ali
    Newell Rubbermaid Inc.
    3 / 5
    Good Presentation
    Image of Jody Liebmann Jody Liebmann
    4 / 5
    Very Good Presentation
    Image of Helena Curtis Helena Curtis
    Didi Hirsch Mental Health Services
    5 / 5
    Excellent Presentation
    Image of Amber Escovedo Amber Escovedo
    Lovelace Respiratory Research Institute
    4 / 5
    Very Good Presentation
    Image of Mark Avallone Mark Avallone
    HR Management Association of Chicago
    3 / 5
    Good Presentation
    Image of Diana Robichaud Diana Robichaud
    York Regional Police
    3 / 5
    Good Presentation
    Image of Rachel Tompkins Rachel Tompkins
    Aegis Sciences Corporation
    2 / 5
    Poor Presentation
    Image of Debbie Sell Debbie Sell
    Thompson-Nicola Regional District
    4 / 5
    Very Good Presentation
    Image of Melody Matthews, SPHR Melody Matthews, SPHR
    Community Colleges Of Spokane
    3 / 5
    Good Presentation
    Image of Donald Sabathier Donald Sabathier
    Sabathier & Associates
    4 / 5
    Very Good Presentation
    Image of Diane DeRubertis Diane DeRubertis
    Kent State University
    2 / 5
    Poor Presentation
    Image of PC Palmer PC Palmer
    Self Employed
    3 / 5
    Good Presentation
    Image of Ken Gardner Ken Gardner
    Pfizer USA
    2 / 5
    Poor Presentation
    Image of Jane Gallant Jane Gallant
    Birch, Stewart, Kolasch & Birch, LLP
    4 / 5
    Very Good Presentation
    Image of Maria Rose Pollara Maria Rose Pollara
    centoPERcento LLC
    2 / 5
    Poor Presentation
    Image of Loumar Herrera Loumar Herrera
    Ingram Micro
    4 / 5
    Very Good Presentation
    Image of Stacy Esboldt, CSP Stacy Esboldt, CSP
    Bay Group Ventures, Inc.
    "I appreciate that Scott gave specific and in depth examples of how to execute setting up expectations and setting goals. A lot of webinars spend way too much time with statistics instead of the ""how to."" Thank you for giving me tools to utilize in developing my team!" 5 / 5
    Excellent Presentation
    It seemed that presenting to an online audience was new for a number of speakers. I think the speakers should prepare more with the presentation tools so they understand how to use the technology and their presentation doesn't suffer. 3 / 5
    Good Presentation
    Image of Patrick Carmichael, SPHR Patrick Carmichael, SPHR
    Optima Performance Llc
    3 / 5
    Good Presentation
    Image of Don Barber Don Barber
    Cobham Mission Systems
    Presenter was a little on the rough side 2 / 5
    Poor Presentation
    Image of Steven Yee Steven Yee
    Right at the opening of the webinar...the background sound of a toilet flushing sums up the presentation experience. Not sure what did or could have done (e.g. discuss how to launch the polls and show the poll results) beforehand to avoid poor speaker preparation. 2 / 5
    Poor Presentation
    Image of Paula Taufer Paula Taufer
    Westminster College Salt Lake City
    This felt very rushed. Good information but no time to ask questions or discuss polls. 3 / 5
    Good Presentation
    Image of Miriam Berger Miriam Berger
    A Hire Authority

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