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Employees inherently want to do a great job! A primary focus of leaders is to ensure the corporate culture nurtures success, engagement and enhancement. In “How to Build a Culture of Winners” Dianne Durkin will discuss the questions to ask employees to determine what contributes to, or detracts from, their ability to deliver beyond expectations. It is in the answers to these questions where leaders will find out what they need within their organization. Ms. Durkin will provide examples for the tools, processes, and appropriate recognition programs that will allow for improved productivity, profitability and customer satisfaction.
A positive service climate is one in which employees feel engaged and are interested in doing a great job! A study published in February 2011 by the Society for Human Resource Management (SHRM) and the Society for Industrial and Organizational Psychology (SIOP) confirmed when employees in a service business experience a positive service climate, the organization's customers report higher satisfaction. Research has shown a correlation between employee ratings of service climate and their customers' views about service quality.
As leaders, if you create this corporate culture of a positive service climate, you will witness fewer errors, higher rates of employee retention, improved levels of cash flow, and a decreased need to compete on price.
Leaders can ensure a positive service climate and increase profits if they learn how to incorporate a culture of employee engagement, enablement, trust, and accountability. Ms. Durkin addresses this positive service climate and shares her 7 step process for engaging and empowering employees. She also provides further detail on how to keep employees engaged during difficult corporate moments. The end result will be individuals who are engaged and happy at work, and an organization set ahead of the competition! It’s a win-win for everyone!
Who Should Participate
HR Professionals, Leaders & Managers
Extra Learning Material
All Registered HR.com members are also eligible for:
The Power of Magnetic Leadership: It's Time to Get R.E.A.L.
Workforce Planning and Analytics
Rewards and Recognition
Integrated Talent Management
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