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How to Build a Culture of Winners

Topic:
How to Build a Culture of Winners
Date:
December 3, 2012 at 1:00 - 2:00 PM ET
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Description
Employees inherently want to do a great job! A primary focus of leaders is to ensure the corporate culture nurtures success, engagement and enhancement. In “How to Build a Culture of Winners” Dianne Durkin will discuss the questions to ask employees to determine what contributes to, or detracts from, their ability to deliver beyond expectations. It is in the answers to these questions where leaders will find out what they need within their organization. Ms. Durkin will provide examples for the tools, processes, and appropriate recognition programs that will allow for improved productivity, profitability and customer satisfaction.

A positive service climate is one in which employees feel engaged and are interested in doing a great job! A study published in February 2011 by the Society for Human Resource Management (SHRM) and the Society for Industrial and Organizational Psychology (SIOP) confirmed when employees in a service business experience a positive service climate, the organization's customers report higher satisfaction. Research has shown a correlation between employee ratings of service climate and their customers' views about service quality.

As leaders, if you create this corporate culture of a positive service climate, you will witness fewer errors, higher rates of employee retention, improved levels of cash flow, and a decreased need to compete on price.

Leaders can ensure a positive service climate and increase profits if they learn how to incorporate a culture of employee engagement, enablement, trust, and accountability. Ms. Durkin addresses this positive service climate and shares her 7 step process for engaging and empowering employees. She also provides further detail on how to keep employees engaged during difficult corporate moments. The end result will be individuals who are engaged and happy at work, and an organization set ahead of the competition! It’s a win-win for everyone!
Who Should Participate
HR Professionals, Leaders & Managers
Extra Learning Material

All Registered HR.com members are also eligible for:

  1. A copy of the slides presented in this presentation. These are available before and after the presentation.
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  3. Access to more than 400 podcasts with HR Gurus and Industry Leaders (downloadable files available 24 hours after the live broadcast) as well as access to our blogs, polls, surveys, 25,000+ article library, Business Book Reviews and so much more!
Recommended Resources
The Power of Magnetic Leadership: It's Time to Get R.E.A.L.
Categories
Compensation
Leadership
Performance Management
Workforce Planning and Analytics
Culture
Motivation
PM Retention
Rewards and Recognition
Integrated Talent Management
Surveys Organization
What You Will Learn
  • Learn the 7 step process to engaging and empowering employees and holistic enrichment techniques.
  • Explore how to keep employees engaged during difficult corporate moments.
  • Discover the tools and processes that allow individuals to deliver quality service.
  • Gather an outline of the recognition and reward systems that emphasize excellent service.
  • Discuss the accountability and role modeling that needs to be leaders interested in building a culture of winners.
  • Learn service recovery techniques to retain unsatisfied customers
Sponsored by
Loyalty Factor Llc
Loyalty Factor Llc
A consulting and training firm, Loyalty Factor increases productivity and profitability by providing individually tailored consulting and training services that enhance employee, customer and brand loyalty.
Presented by
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speaker spacer
Dianne Durkin
Loyalty Factor Llc

View Profile
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Who is Eligible

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Documents

Feedback
Name Comment Rating
Image of Valerie Atkins Valerie Atkins
Saint-Gobain Corporation
3 / 5
Good Presentation
4 / 5
Very Good Presentation
Image of Kathy Muzik Kathy Muzik
Champro Sports
3 / 5
Good Presentation
Image of Susan Hansen Susan Hansen
Coaching Change LLC, www.facebook.com/CoachingChange
3 / 5
Good Presentation
Image of Heath Van Fleet Heath Van Fleet
Procter & Gamble
4 / 5
Very Good Presentation
4 / 5
Very Good Presentation
Image of Gwen Olson Gwen Olson
Conwed Global Netting Solutions
5 / 5
Excellent Presentation
Image of Jeremy Minikel, SPHR Jeremy Minikel, SPHR
United Federal Credit Union
5 / 5
Excellent Presentation
3 / 5
Good Presentation
Image of Kristine Chimics Kristine Chimics
Telerx Marketing Inc.
3 / 5
Good Presentation
Image of Betty Jones Betty Jones
Hr Resources
5 / 5
Excellent Presentation
Image of Traci Bell Traci Bell
Retreat Capital Managmeent, Inc.
4 / 5
Very Good Presentation
Image of April Labrador April Labrador
Ardea Biosciences
3 / 5
Good Presentation
Image of Stacy Carson Stacy Carson
Pinstripe, Inc
4 / 5
Very Good Presentation
Image of Lisa Guzek Lisa Guzek
Pro Staff
4 / 5
Very Good Presentation
Image of Michael Taylor Michael Taylor
Metro Government Of Nashville
3 / 5
Good Presentation
Image of Jan Pearce Jan Pearce
Virginia Department Of Transportation
4 / 5
Very Good Presentation
Image of Sue Mowery Sue Mowery
Southwest Credit Systems, LP
3 / 5
Good Presentation
Image of Jessica Ryan Jessica Ryan
ADP, Inc.
3 / 5
Good Presentation
Image of Rosa Payes Rosa Payes
Traditional Breads, Inc.
5 / 5
Excellent Presentation
Image of Lisa Hodges Lisa Hodges
Self Employed
5 / 5
Excellent Presentation
Image of Acquelyn Kindred Acquelyn Kindred
St, Joseph's Hospital - BayCare Health System
5 / 5
Excellent Presentation
Image of Helen Giakoumatos Helen Giakoumatos
Beclcourt Properties Inc.
4 / 5
Very Good Presentation
Image of Cyndee West Cyndee West
United Academics
5 / 5
Excellent Presentation
Image of Jacques Gaumond Jacques Gaumond
Université de Montréal
4 / 5
Very Good Presentation
Image of Amy Allen Amy Allen
Abilene Regional Medical Center
"It would be wonderful if the presentation would begin promptly at the allotted time. Also it would be helpful to have a ""moderator"". Thank you." 4 / 5
Very Good Presentation
Image of Cheryl Williams Cheryl Williams
University At Buffalo
The presentation was great! I thoroughly enjoyed it. 5 / 5
Excellent Presentation
Image of Miriam Berger Miriam Berger
A Hire Authority

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