It's FREE!

Create a Profile and Start Networking with HR Professionals
Register Now - It's Free Registration info
Member Content
Blogs | Questions | Files | Events | HR Groups | Members
PHR/SPHR Exam Prep Course
HRCI Recertification

  • Upcoming Events
  • Past Events
  • Public Events

More Webcasts

Upcoming Webcast
5th August 2014, 2:00 PM

The Personal Excellence App by

Upcoming Webcast
6th August 2014, 10:00 AM

Contractor Safety Considerations

More Virtual Conferences

Upcoming Conference
13 August - 14 August 2014

Social Media and Employee Communications

Upcoming Conference
25 August - 26 August 2014

Online Staffing and Sourcing

My Events
View and edit your current events.
Add Event

Click the "add event" button to create a listing for your event

Advertise Here

Conflict Resolution in the Virtual Workplace

Conflict Resolution in the Virtual Workplace
November 1, 2012 at 3:30 - 4:30 PM ET
Karla Hill-Donisch, Owner(No Company Selected)
Kathy Kacher, President(Career/Life Alliance Services, Inc.)
Corporate Conflict Resolution practices have been in place for decades and they all revolve around a very traditional model of working. They have taught us about communicating effectively, watching for signals , tracking body language and paying attention to voice and face signals.

Research tells us 93% of the meaning of a message comes from nonverbal sources and 55% of that is from facial expressions. So what happens when employees can no longer see each other, when communication happens over email, text or chat?

By 2020, it is estimated that two thirds of corporate employees will work at least one day per week virtually. As well, 65% of virtual team members have said they have never been involved in an effective team-building meeting, and 36% of the team members had never met their coworkers face-to-face.

As the workplace migrates from the traditional model of the past to the mobile and virtual workplace of the future, it is imperative that organizations adapt to these changes. With email, conference calls, Skype, chat, and Web-conferencing, it's now common for people to work together and rarely see each other face to face.

These changes have impacted the way employees and teams not only work but how they disagree and resolve those disagreements. This interactive webinar will take you through the new world of Virtual Conflict Resolution and provide you with tools and practices you can bring to your organization. New ideas the information that include: Define Virtual Workplace Conflict, Identify sources of virtual conflict, Examples of Virtual Conflict, Best Practices, Resolution Scenarios and Creating an Action Plan.
Who Should Participate
Human Resource, Diversity, Real Estate, Facilities, Information Technology, Communication, Team Leaders, Project Managers, Benefits, Health and Wellness, and Generalists.
What You Will Learn
Define virtual conflict and understand its causes Review examples and what the best practices are to resolving them Generate an action plan that includes the technology, approach and responses that any team or individual can use to bring faster closing to conflicts in the virtual world of work.
Recommended Resources
  1. Jennifer L. Carpenter, “Building Community in the Virtual Workplace” (September, 1998)Click here
  2. Nader Ale Ebrahim, Shamsuddin Ahmed and Zahari Taha, "Virtual Teams: a Literature Review", Australian Journal of Basic and Applied Sciences
  3. (3): 2653-2669, 2009, ISSN 1991-8178, 2009, INSInet Publication.Click here
Human Resources Management
Training and Development
Organizational Development
Performance Management
Labor Relations
Interpersonal Communications
Conflict and Dispute Resolution
PM Metrics
PM Retention
PM Assessment
Legal Compliance
Cascading Goals
360 Feedback
Strategic HR
Creativity and Innovation
Communication Programs
Leadership Models
Leadership Assessments
Board of Directors
Strategic Decision Making
Leading Change
Leading Self
Leadership Competencies
Leadership Training and Development
HR Leadership
Managers As Leaders
Online Collaboration Tools
Video Conferencing
Approaches and Systems (not software)
Corporate Learning
HR As Consultant
Small Business
Public Sector and Non-Profit
International and Global HR
The HR Practitioner
Structure and Organization
HR Audit
Foundations of HR
HR Administration
Skills and Competencies
Present Trends
Contract Workforce and Talent Exchange
Integrated Talent Management
Social Media And Employee Communications
Technology Enabled Learning
HR in Canada
Community Groups
Presented by
speaker spacer
Karla Hill-Donisch
No Company Selected

View Profile
speaker spacer
Kathy Kacher
Career/Life Alliance Services, Inc.

View Profile
Event Sponsors
Career/Life Alliance Services, Inc.
CLAS has reputation for possessing dynamic and unique methods for satisfying real-world workforce management needs. CLAS is committed to providing tailored, innovative, cost-effective workforce solutions.
File List
Name Comment Rating
Image of Jody Wilson Jody Wilson
Capital Card Services
5 / 5
Excellent Presentation
Image of Jane Gallant Jane Gallant
Birch, Stewart, Kolasch & Birch, LLP
5 / 5
Excellent Presentation
5 / 5
Excellent Presentation
Image of Dalene Crowder Dalene Crowder
Verizon Telecom
3 / 5
Good Presentation
Image of Leona Manzo Leona Manzo
Improveit Home Remodeling
4 / 5
Very Good Presentation
Image of Susan Frausto Susan Frausto
Scottsdale Police Headquarters
5 / 5
Excellent Presentation
Image of Janice Hittinger Janice Hittinger
Knovation, Inc.
3 / 5
Good Presentation
Image of Tanya Zeiher Tanya Zeiher
Hooah LLC
3 / 5
Good Presentation
Image of Chinmoy Kumar Ghosh Chinmoy Kumar Ghosh
UAE Exchange Centre
5 / 5
Excellent Presentation
4 / 5
Very Good Presentation
Image of Tammy Smoke, PHR Tammy Smoke, PHR
Licking County HR
4 / 5
Very Good Presentation
3 / 5
Good Presentation
Image of Nancy Wraight Nancy Wraight
Avanti's Ristorantes
5 / 5
Excellent Presentation
Image of Kimberly Collier Kimberly Collier
Seattle Public Utilities
4 / 5
Very Good Presentation
Image of Bonnie O'Connor Bonnie O'Connor
Leech Lake Gaming
4 / 5
Very Good Presentation
Image of Ellen Levine Ellen Levine
Institute For Defense Analyses
4 / 5
Very Good Presentation
Image of Katherine Naranjo Katherine Naranjo
Matthews Benefit Group, Inc
5 / 5
Excellent Presentation
Image of Juliana Ehrlich Juliana Ehrlich
Spectre Group International, LLC
4 / 5
Very Good Presentation
Image of Kristina Butler, PHR Kristina Butler, PHR
ManpowerGroup Inc.
5 / 5
Excellent Presentation
5 / 5
Excellent Presentation
Image of Lora Saffer Lora Saffer
3D Corporate Solutions, LLC
3 / 5
Good Presentation
Image of Diane DeRubertis Diane DeRubertis
Kent State University
4 / 5
Very Good Presentation
Image of Mitzie Spear Mitzie Spear
MAKO Surgical
3 / 5
Good Presentation
Image of Melisse Saez-Palacious Melisse Saez-Palacious
Ultimate Software
3 / 5
Good Presentation
Image of Michelle Temple Michelle Temple
CGI Federal
5 / 5
Excellent Presentation
Image of Sonia Ramananarive Sonia Ramananarive
University of St. Thomas - Houston
5 / 5
Excellent Presentation
Image of Linda M. Dobron Linda M. Dobron
Department of State of NJ/Office of Human Resources
4 / 5
Very Good Presentation
Image of Lisa Goodman Lisa Goodman
Cooper Carry, Inc
3 / 5
Good Presentation
Image of Joseph Santana Joseph Santana
Joseph Santana, LLC
Excellent job 4 / 5
Very Good Presentation
Image of Kara Garcia Kara Garcia
Halliburton Energy Services
Great Job! Thank you for the time and effort put into the presentation. It was very helpful and interesting. 5 / 5
Excellent Presentation
Great presentation style easy to listen to. 4 / 5
Very Good Presentation
Image of Sara Vallazza Sara Vallazza
Miamidade County
Nice job! Thank you! 4 / 5
Very Good Presentation
Image of Laurie Hayden, PHR Laurie Hayden, PHR
The Dutch Group
Thanks for taking the time today it was an enjoyable webinar. 4 / 5
Very Good Presentation
Image of Mary Isaak Mary Isaak
Stockfish Automotive Group
Very clearly presented and liked the fact that the presenters brought personal touches to the webinar including their own personality ie.a few joking comments. Made it much more enjoyable. Thank you. 3 / 5
Good Presentation
Image of John McAteer John McAteer
McAteer Consulting Limited
Wow. This team needs much more practice before conducting another webinar. At times I thought they wished they were elsewhere (when they were joking amongst themselves). If the speakers are not interested in the topic how do they expect the audience to remain engaged?

Do you have any comments that you would like to share about the value of this session?

Please help others considering viewing the archive understand the value of the session. How would you rate this presentation?
Excellent        Very Good        Good        Fair        Bad       

Are you becoming an industry expert? Each One Hour Webcast on is reviewed and can qualify for an Institute for Human Resources credit. The Institute for Human Resources Certification Program provides HR Professionals with an opportunity to specialize in one vertical or domain, making them an Industry Expert. Each of’s webcasts are reviewed and evaluated against the verticals/domains criteria, and one credit hour can be applied to the appropriate vertical or domain.
For more information regarding the IHR Certification Program, please click here or visit:
Did you know that each one-hour webcast is submitted to qualify for HR Certification Institute recertification credits? The archive of the webcast also qualifies recertification credits, for one (in some cases two) year(s) after the original broadcast. You can get your PHR, SPHR, GPHR and credits all without ever leaving your desk. We know how busy today's successful HR professionals are, which is why we're committed to delivering the best education to you in an easy and entertaining format. For more information about certification or recertification, please visit the HR Certification Institute homepage at
"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit."