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Communication Skills for the Global Workforce: Comparing English Levels Across Regions

Topic:
Communication Skills for the Global Workforce: Comparing English Levels Across Regions
Date:
November 4, 2010 at 11:00 - 12:00 PM ET
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Description
Recruiting for the right level of language skills needed to work in global businesses can be challenging. Understanding what language skills are available in key markets is necessary to inform your offshoring or outsourcing decisions and shape local hiring expectations and practices.

In this webinar, find out <u>HOW English levels differ across regions and job type and <u>WHY it is important for HR to consider language proficiency differences in hiring positions that require minimum spoken English skills. Pearson will share results from a study we completed that analyzes and compares the distribution of language levels across several key offshore markets. We will also share thresholds or standards local employers have set for spoken English and provide examples of how global companies determine acceptable language skills across their regional sites.

This webcast has been approved for 1.0 General credits through HRCI
Who Should Participate
  • Executives making decisions about placing operations offshore or with outsource service providers
  • HR executives responsible for customer service groups
  • Recruiting and HR managers responsible for finding and hiring customer service talent
  • Training and development professionals who manage language and communication training programs for offshore customer service
Extra Learning Material

All Registered HR.com members are also eligible for:

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Recommended Resources
Participants in the live webcast will need access to a computer connected to the Internet. HR.com highly recommends you test your computer in advance of the webcasts. Once you register for the webcasts, full login instructions will be sent to you 24 and 2 hours prior to going live. You must run the system test to ensure you can access the session.
Categories
Human Resources Management
Staffing and Recruitment
Screening, Assessment and Testing
Employment Applications
Assessment
Technology Based Assessment Systems
The HR Practitioner
Skills and Competencies
What You Will Learn
  • Data on how average spoken English levels vary across key offshore/outsourcing markets
  • Examples of corresponding hiring thresholds that have been set by employers in these markets
  • How and why companies are implementing automated English testing in their offshore recruiting process.
Sponsored by
Presented by
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Mark Engelter
Pearson Knowledge Technologies

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Who is Eligible

This webcast is available to all registered HR.com members for free. You are currently subscribed to HR.com as a Free Member.

Click the button to access this webcast. Archives, MP3 and PowerPoint slides

What is Required to Attend

Participants in the live webcast will need access to a computer connected to the Internet. HR.com highly recommends you test your computer in advance of the webcasts.

Once you register for the webcasts, full login instructions will be sent to you 24 and 2 hours prior to going live. You must run the system test to ensure you can access the session.

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