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Communicate or Die: Leading Through Listening

Communicate or Die: Leading Through Listening
April 27, 2012 at 11:00 - 12:00 PM ET
Thomas Zweifel, Ph.D., Consultant, Author, Professor(Insigniam)
Imagine a company with seven reporting levels. If the people at every level report 50 percent of what they know up to the next higher level— and 50 percent is a rather optimistic number—the leader at the top will know less than 2 percent of what is actually going on. If control resides solely at the top, the consequences of being that out of touch can be disastrous for decision-making. Imagine what happens if the leader happens to base his or her decisions on the 98-plus percent of wrong information. In today’s complex and fast- changing organizations, chief executives depend on vital strategic information from others, both within the organization and from outside it. Listening is a crucial vehicle for get- ting that strategic intelligence.
Yet listening is an undervalued commodity. One chief executive, reminded of the importance of two-way communication, snapped: “Of course I use two-way communication! I talk to my people, and I write to my people!”
Often leaders have a great vision, but cannot communicate it effectively, inspire their people, or turn their vision into results. Just as often, an organization’s staff has insight and information that never makes its way to the top. The difference between a good company and a great one may lie in their ability to communicate. Through fascinating stories and interactive processes, Dr. Zweifel tells often hilarious stories of failed communication and provides tools and techniques for how to cut out wasteful communication and how to listen effectively—perhaps the smartest investment in productivity. Climb the Matterhorn of Masterful Listening(tm) and boost your performance by virtue of how you listen.

Avoid communication disasters of companies like Bridgestone, AOL, Intel, and Liz Claiborne.
Become a masterful communicator who generates the reality of your choice through language.
"Communicate or Die" gives you practical tools for how you can impact your people's performance simply by how you listen.
Climb the Matterhorn of Masterful Listening–assess, develop and sustain the Seven Levels of Listening to produce results effortlessly and with your ears alone.
Harness the power of your listening to shape reality–your own and that of the people around you.
Who Should Participate
CEOs and senior executives who need to get market intelligence to the top of the organization. HR executives who want to boost the leadership of their colleagues or internal clients. Managers who need to pull for the best in their people.
What You Will Learn
Distinguish 8 levels of listening, from ignoring all the way to mastery. Recognize and decode filters that shape how collaborators, clients and the world show up. Listen for subtexts, read between the lines and take control of the deeper hidden message.
Recommended Resources
"Communicate or Die: Getting Results Through Speaking and Listening"
Human Resources Management
Training and Development
Labor Relations
Internal Corporate Communications
Interpersonal Communications
Global Leadership
Leadership Models
Leadership Philosophies
Strategic Decision Making
Leadership Retention
Vision, Values and Mission
Leading Others
Leading Change
Leading Self
Leadership Competencies
Rewards and Recognition
Integrated Talent Management
Presented by
speaker spacer
Thomas Zweifel, Ph.D.

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Event Sponsors
Insigniam is an international management consulting firm that equips leaders to implement enterprise transformation and Breakthrough Results. Executives in large and complex enterprises and organizations throughout the world realize significant ROI.
File List
Name Comment Rating
Image of Christina Zigler Christina Zigler
4 / 5
Very Good Presentation
Image of Lilian Gorriz Lilian Gorriz
RedFrog Clotthing Co.
5 / 5
Excellent Presentation
Image of Rhonda Coffey Rhonda Coffey
5 / 5
Excellent Presentation
3 / 5
Good Presentation
4 / 5
Very Good Presentation
Image of Cynthia Harris Cynthia Harris
Department of Health & Mental Hygiene
4 / 5
Very Good Presentation
Image of Sheri Leiting Sheri Leiting
Carroll Apothecary
4 / 5
Very Good Presentation
Image of Pamela Semler Pamela Semler
Vangent Inc
4 / 5
Very Good Presentation
Image of jacqueline gordon jacqueline gordon
Department Of Homeland Security
He is a fantastic speaker. Iwould love to attend another one of his webinars in the future. 5 / 5
Excellent Presentation
Image of Barbara Bucina Barbara Bucina
Northstar Aerospace - Chicago
3 / 5
Good Presentation
Image of Lisa Castro Lisa Castro
Boys & Girls Clubs of Greater Houston
4 / 5
Very Good Presentation
Image of Dan Michelini Dan Michelini
New World Systems
5 / 5
Excellent Presentation
Image of Angela Lamb Angela Lamb
4 / 5
Very Good Presentation
Image of Lahunda Obasuyi Lahunda Obasuyi
Chickasaw Nation
3 / 5
Good Presentation
Image of Jolynn Perrini Jolynn Perrini
William Oneil & Co Inc
"Dr. Zweifel gave a great presentation although I recommend that the pace should move a little faster. He provided some great insight and how we can improve our listening skills that many of us are not aware of. I specifically liked his point about how are thinking/listening is controlled to a large degree by ""filters"". This idea of filters compliments Malcolm Gladwell's book ""Blink"". Also John Medina's book ""Brain Rules"" provides insight on how are brains work and why attention drifts after about 10 min" 4 / 5
Very Good Presentation
Image of Wendy Jones Wendy Jones
"His presentation and information were very good! The only ""negative"" (which really isn't very negative) is that he could have had more slides. Since its a webinar and not a live seminar its tough to look at the same slide for 15+ minutes. But he had lots of real life examples to make his presentation interesting. So it wasn't painful. :-) Overall I enjoyed the presentation and will attempt to use much of what he taught." 4 / 5
Very Good Presentation
Image of Melissa Prigge Melissa Prigge
Credit Bureau Systems Inc
3 / 5
Good Presentation
Image of Andrea Rose-Butler Andrea Rose-Butler
ChildFund International USA
Informative fun session. This is a great session especially as we are serving a global marketplace 4 / 5
Very Good Presentation
The speaker did a good job explaining the different levels of listening and providing expamples to relate to. 4 / 5
Very Good Presentation
Image of Margarita Acosta Margarita Acosta
Sensata Technologies
Great presentation! very usefull information 4 / 5
Very Good Presentation
Image of Dorothy Ludwig Dorothy Ludwig
Council Of Landscape Architectural Registration Boards
Very informative. He gave me different perspectives to look at. Thank you. 5 / 5
Excellent Presentation
Image of Melissa Stevens Melissa Stevens
Capital One
3 / 5
Good Presentation
Image of Lee-Ann Kosziwka Lee-Ann Kosziwka
Region of Peel - Public Health
4 / 5
Very Good Presentation
Image of Sherri Abrahamczik Sherri Abrahamczik
PADI Canada Limited
Very interesting topic with plenty of practical examples. 5 / 5
Excellent Presentation
4 / 5
Very Good Presentation
Image of Paula Taufer Paula Taufer
Westminster College Salt Lake City
3 / 5
Good Presentation
Image of Dalene Crowder Dalene Crowder
Verizon Telecom
4 / 5
Very Good Presentation

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