6,000 Employees & 140 Offices—How Masco uses content management to meet the paperwork challenge

Masco Contractor Services (MCS) is a group of independent companies that are subsidiaries of Masco Corporation, a Fortune 500 company. MCS is the nation’s leading installer of residential building products, such as insulation, fireplaces, gutters, garage doors and closet shelving, for brand names including Behr, Delta and Kraftmaid among others. MCS has locations in or near most major metropolitan cities in the U.S

MCS has 6,000 employees spread out across the U.S. HR document management is complicated because the company hires and rehires a large volume of employees each year. Before they implemented a content management solution, this challenge was compounded because onboarding is done at 140+ offices throughout the U.S., with HR administration centralized in Daytona, FL, and it was all done with a paper-based system that required many manual steps to create a complete employee file ‒ around 80 pages per employee – for each hire. MCS decided the case for a content management solution was clear.

MCS conducted a thorough RFP process, received pricing and details. The selection team was specifically looking for a solution that would integrate easily with its existing HRIS and other applications. In addition, the new technology had to offer the opportunity for business users to own the solution with minimal professional services from the vendor or support from MCS’ IT department.

In this presentation, you’ll learn the key driver behind MCS’s choice of a content management solution. This presentation also will cover five important strategies that helped MCS extend the content management solution with minimal resistance from the HR team and no disruption to processes.

HR professionals at all levels; HRIS personnel

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		Katherine Wiggans Masco Contractor Services, Inc. View Profile

		Cameron Miller Masco Corporation View Profile

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