SIGN UP NOW!
It's FREE!

Create a Profile and Start Networking with HR Professionals
Register Now - It's Free
 
Member Content
Blogs | Questions | Files | Events | HR Groups | Members
Advertise Here
Share this:

Workforce Management: Time and Attendance

December 5-6, 2012
This event has ended. Click Enter Event to view the archive.
Workforce Management “Workforce Management (WFM) encompasses all the activities, processes, and tools needed to manage a workforce. A comprehensive WFM system includes planning, forecasting, scheduling, and tracking workers to optimize the balance of customer, employee, labour laws and organizational needs.” Understand the latest WFM trends. Attend the workshops from your desk! .

Do you want that competitive edge in your professional space? Do you want to assert your knowledge of current HR topics, trends within your domain? Why not set yourself apart from your peers and get certified with HR.com and the Institutes for Human Resources (IHR).

The Institute for Human Resources (IHR), the certification and accreditation process arm of HR.com, has a program for you! Many HR professionals have a general HR degree or certification with a wide spectrum of HR functionalities learned. The IHR is the only institute that focuses on niche areas within Human Resources. A specialty certification increases your market value, adds value to your work experience, furthers your knowledge, and recognizes you as an industry leader and/or expert in the field.


Conference Webcast Schedule
speaker
Presenters:
Amy Niras, Sales and Community Ring Master(HR.com)
  

Welcome to the Institute for Workforce Management! Thank you to everyone for your participation and support. Join us over the next two days for our exciting lineup of speakers with many informative sessions covering the hot topics and trends surrounding the Workforce Management community. Join Amy Niras Community Facilitator and Advisory Board member for Workforce Management at HR.com as she reviews the Institute's accomplishments thus far and highlights what’s in store for the new year. During this short, 15-minute session, Amy will provide an overview of the certification program (have you signed up yet?) and an update on hours accumulated to date. Find out what you have missed, and what is in store for 2013. Throughout this session we will:

• Introduce you to the Advisory Board
• Introduce you to the Institute and the Certification program
• Help you learn how to become an expert in Workforce Management.
• Offer an opportunity for YOU to host an educational session and educate your peers.
• Learn why this Institute is important to the Workforce Management Industry and how you can contribute to its success.

If you are new to the Institute for Workforce Management, this introduction will cover not only our past accomplishments but explain why you should continue to participate and be a part of this community. For those with questions regarding the Institute and its content, this is your chance to share your ideas. Don’t forget, this is a great opportunity to converse with our industry experts. Looking forward to your participation!

speaker
Presenters:
Robert Dunn, Senior Account Manager(Synerion North America Inc.)
  

The intense competition in the energy sector is forcing companies to continually seek out improvements in business results and as such, effective labor management has become more important than ever for the Energy, Petrochemical and Oil and Gas industry. Effective Labor management helps to optimize production and increase efficiencies - pivotal to reducing costs, improving performance and increasing margins – key objectives in many Lean and Six Sigma initiatives.

Management is constantly challenged to increase production while ensuring that operational costs remain in check. Management must manage labor in a way that they are able to easily match proper employees to the most critical tasks, thus ensuring projects are optimally staffed as they move through production. Proper Labor Management processes and systems greatly streamline the time to complete complex workload projects by enabling managers to identify and eliminate wasteful labor costs every step of the way.

Labor costs are without question a very large, variable operational expense and, as such, management is constantly challenged by the balance of payroll cost containment and increased production demands. To maximize yield and operate at full efficiency, production organizations must equip their management with real-time information to monitor staffing, analyze budget performance and control labor costs, all while continuing to focus on increasing production and profit margins.

Within this session we will highlight the importance of managing labor and increasing labor effectiveness in order to operate more efficiently and increase overall productivity and profitability.

The goal of this session is to outline the labor management challenges facing the energy industry and the need to adopt workforce management solutions in order to operate more profitability and efficiently into the future.

speaker
Presenters:
  

THIS IS A DEMO - NO CERTIFICATION CREDITS WILL BE GIVEN.

Labor costs – it’s one of your biggest expenses, and if you’re tasked with managing it, then you know most of the data needed to make decisions comes “after the fact” of its spend!

Infor Enwisen Workforce Management is designed to turn that data into actionable information, in real time, so that you can make impactful decisions that control labor costs in a sustainable process.

Beyond just saving money, Infor’s innovative approach to workforce management helps you monitor/manage compliance risk and drive effective labor allocation from planning through operational execution. All while minimizing time managers spend “in the system”, freeing them up to spend more face time with customers – increasing both productivity and profits.

And for employees, it’s only natural to leverage smartphones—devices on which they manage so many other facets of their lives—to make scheduling requests, view their scheduled hours, manage time sheets, and so on – significantly improving their productivity and your reporting and compliance rates.

You will walk away with a better understand of 5 Ws of workforce management, including Who is hired, When they work, what skillsets are needed, how much they are paid, and where they are allocated geographically by shift.

speaker
Presenters:
Rebecca Wise Girson, Founder and Principal(Wise Workforce Strategies, Inc.)
  

Making sure the right people are in the right place at the right time” is the go-to catch-phrase marketers of Workforce Management (WFM) systems often use to define the solutions they sell. Workforce Management, however, is so much more than this.

Within every contact center on the planet is a Workforce Management function. This function, when allowed to thrive and fulfill its intended duty, is responsible for supporting the center’s two primary (and often opposing) objectives: operational efficiency and customer satisfaction. Since meeting these objectives has a very real and direct impact on shareholder value, Workforce Management performs one of the most critical functions within the contact center.

Having established the true importance of the Workforce Management function, one would think that everyone who works at a contact center would have a basic understanding of fundamental WFM principles. And one would assume that everyone, especially those in leadership positions, would want to collaborate with and support their colleagues who work in Workforce. Unfortunately, healthy, high-performing “best-practice” contact centers, where everyone understands and fully embraces the WFM function, are the exception and not the norm. Sadly, far too many contact centers are plagued with what industry “healthcare” professionals (aka “consultants”) refer to as Workforce Management Dysfunction.

Workforce Management Dysfunction is a silent, but preventable, contact center disease that results in significant losses of efficiency, higher operational costs, missed service objectives and most importantly, increased levels of employee stress and customer dissatisfaction. Fortunately, there’s a cure and it’s available to empowered contact center leaders who are both ready to begin the healing process and willing to take their prescribed medication.

If you suspect you have a problem in your contact center, you probably do. Attending this session is the first step on the road to recovering your contact center’s health, wealth and peak performance.

speaker
Presenters:
Noel Dooley, Sales Director(Softworks)
  

In this session you will learn how the latest workforce management solutions in the cloud can help you drive efficiency and productivity.

The objective of this session is to provide an overview of how cloud delivered enterprise workforce management transforms both the delivery model and the business case for enterprise workforce management.

We will look at how realising tangible benefits can be moved into the fast lane. Also at how new opportunities are emerging that drive efficiencies by short-circuiting decision lead times which impact every aspect of managing the working day.

Key Topics for Discussion include;

Fast tracking the return on investment.

Building tighter employee relationships through social media enabled workforce management.

Getting 80% of the Benefits immediately through pre-packaged cloud workforce management processes.

Tightening up feedback loops and decision making cycles through instant on decision-making data work-streams and processes.

Delivering better faster MI to all levels of management.

Fast tracking the return on investment.

Smoothing out inefficiencies in administrative procedures that inhibit productivity initiatives.




speaker
Presenters:
Jim Manfield, Product Marketing Manager(Kronos Incorporated)
  

Have you ever made an automation proposal to management and had it rejected, even though you were convinced that you had provided overwhelming evidence of the benefits and acute need for your recommended solution? Have you ever made an automation proposal only to have it linger at the bottom of the list of prioritized projects? Have you never made an automation proposal but are now faced with the daunting task of building a case for justification and don’t know where to begin, or how to go about it? If you answered “Yes” to any of these questions than this webinar is for you.

Labor and overtime costs are significant expenses for most organizations. In fact, more than half the workers interviewed in regions around the globe indicate their employer offered them overtime hours and wages. In some cases, workers are required to work overtime. Employers often lack visibility into what overtime is costing them and how to control it. Many are already working with a lean workforce and are looking for other ways to save. Your company has a limited amount of resources and many competing projects to evaluate. How can you get your executives to listen and invest in an automated time and attendance solution? It’s all about finding the value!

An automated time and attendance solution can help control costs, minimize compliance risk, and improve workforce productivity. You will learn how to gather the evidence and support required to present a persuasive and compelling case for change that will get your executives to listen.

Move your time and attendance project up the stack of organizational priorities.

speaker
Presenters:
Somer Jefferiss, In- house Counsel(Datamatics Management Services, Inc.)
  

The focus of this webcast is organizational timekeeping practices and how to best comply with legal requirements. To do this, we are going to look in detail at the areas of timekeeping where employers are most apt to make mistakes. Some of these pitfalls include the rounding of hours worked, early and late punches, the de minimis rule, after hours work and the misclassification of employees. We will then dive into beneficial tools and practices related to time and labor management, such as automated timekeeping software systems, organizational education initiatives, and auditing procedures.

By the end of the webcast, we aim to have achieved two main goals: give you a better understanding of how to more accurately record your employees’ work hours and provide you a thorough analysis of the necessary steps you should take to proactively avoid costly, inadvertent timekeeping errors.

Proper timekeeping is extremely important. Department of Labor audits and civil lawsuits are on the rise and at an all-time high. In the United States, the statistics are scary: during the twelve month period between April 2011 and March 2012 there were at least 7,064 federal wage-and-hour cases filed. Compare that to 1,854 cases in the year 2000 and it’s abundantly clear that compliance with FLSA timekeeping regulations should be a major focus of employers.

To avoid costly fines, settlements and legal fees, organizations must move quickly and carefully to audit the policies in place and ensure compliance with federal as well as state and local labor laws. Implementation of systems and processes to assist with enforcement and provide management with the information needed to properly manage the workforce is essential in the litigious times of today. The best way to minimize exposure from FLSA timekeeping violations is to have well-rounded timekeeping policies that are easily and consistently enforced.


Sponsors for this event:

IHR Certifications
Are you becoming an industry expert?    Each One Hour Webcast on HR.com is reviewed and can qualify for an Institute for Human Resources credit.    The Institute for Human Resources Certification Program provides HR Professionals with an opportunity to specialize in one vertical or domain, making them an Industry Expert.   Each of HR.com’s webcasts are reviewed and evaluated against the verticals/domains criteria, and one credit hour can be applied to the appropriate vertical or domain.   For more information regarding the IHR Certification Program, please click here or visit: http://www.hr.com/en/ihr_certifications/
HRCI
Did you know that each one-hour webcast is submitted to qualify for HR Certification Institute recertification credits? The archive of the webcast also qualifies recertification credits, for one (in some cases two) year(s) after the original broadcast. You can get your PHR, SPHR, GPHR and credits all without ever leaving your desk. We know how busy today's successful HR professionals are, which is why we're committed to delivering the best education to you in an easy and entertaining format. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org
"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit."


Share this content
 
Guests online: 898  |   Members online: 89   |   Sitemap
Advertise with Us     |   Privacy Policy    |    Legal   |   Site Help   |    RSS Feeds   |   Contact Us
© Copyright 2013 HR.COM Limited. All rights reserved.