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Developing Organizational Leadership Capabilities

October 10-11, 2012
This event has ended. Click Enter Event to view the archive.
Developing Organizational Leadership refers to any activity that enhances the quality of leadership within an individual or organization. There is a differentiation between leader development and leadership development. Leader development focuses on the development of the leader such as personal attributes desired in a leader, desired ways to behave, ways of thinking or feeling. In contrast, leadership development focuses on the development of leadership as a process. Attend the workshops from your desk! .

Do you want that competitive edge in your professional space? Do you want to assert your knowledge of current HR topics, trends within your domain? Why not set yourself apart from your peers and get certified with and the Institutes for Human Resources (IHR).

The Institute for Human Resources (IHR), the certification and accreditation process arm of, has a program for you! Many HR professionals have a general HR degree or certification with a wide spectrum of HR functionalities learned. The IHR is the only institute that focuses on niche areas within Human Resources. A specialty certification increases your market value, adds value to your work experience, furthers your knowledge, and recognizes you as an industry leader and/or expert in the field.

Conference Webcast Schedule
Lynnette Rumble, Professional Coach(AIM Coaching)

Welcome to the Institute for Human Resources Developing Organizational Leadership Capabilities 6th virtual event. Thank you to everyone for your participation and support. Over 6000 attendees have joined us to increase their expertise in Developing Organizational Leadership Capabilities. They have been on their journey to set themselves apart from their peers. Don't get left behind! Come join us and learn how to become a leader in Developing Organizational Leadership Capabilities. This two day event is the sixth since the Institute’s launch in 2011. Join us, as we take a look at what has been happening within the Institute for Developing Organizational Leadership Capabilities. During this short, 15 minute session we will review the progress of the Institute to date. We will review the certification program - have you signed up yet? If not, there’s still lots of time. Get an update on the hours accumulated to date. Find out what you have missed, and take a look at what is coming up for the next couple of months. During this session we will: • Introduce you to the Advisory Board • Introduce you to the Institute and the Certification program • Help you learn how to become an expert in the area of Developing Organizational Leadership Capabilities. If you are new to the Institute for Developing Organizational Leadership Capabilities this introduction will cover not only our past accomplishments but also explain why you should continue to participate and be a part of this community. For those with questions regarding the Institute and its content this is your chance to share your ideas. Looking forward to your participation in this event.

Tom Clark, Sr. Executive Coach / Psychologist / Teacher Mindfulness Meditation & Mindfulness Based Stress Reduction(the Bradford Clark Group)

Presentation Abstract: Mindfulness Based Leadership, the Next Leadership Paradigm

Presenter: Tom Clark, President the Bradford Clark Group

From 1970 through 1994 I was a manager, director, vice president and ceo with international companies. I was a Vice President with A.T. Kearney, a top tier international strategy consulting firm, from 1994-96 when the shareholder value paradigm was thrust into corporate America as the way to create the greatest value to shareholders, and for public companies touted as the only legal purpose of corporations. From 1996 to current I have been consulting to and coaching CEO’s and their executive teams internationally through my business the Bradford Clark Group. Since the introduction, adoption and implementation of the shareholder value paradigm to now I have witnessed first-hand through my work and observed like you through the international media the gross increase in leadership greed and corruption and in parallel the erosion of corporate boards and leaders social consciousness and long term value not just to shareholders but all stakeholders.

There is no question in my mind that the advantages of developing Mindfulness Based Leadership will have a profoundly positive impact on companies, the professional and personal lives of leaders; their organizations, employees, the families and communities they impact key stakeholders and shareholders.

I believe that Mindfulness Based Leadership can transform the way we view and lead businesses and organizations. I believe that those leaders that pursue mindfulness for themselves, their teams and organizations will be the successful leaders and therefore companies in the next decade.

What we will cover:

1. Why should the leadership paradigm change?
2. What are the Mindfulness Based Leadership Qualities?
3. Why is Mindfulness the right platform for change?
4. What are the tangible benefits of Mindfulness Based Leadership?
5. How is Mindfulness Based Leadership Developed?

Leslie Yerkes, Consultant(Catalyst Consulting Group Inc)

This presentation provides solutions for two of the most common problems expressed by individuals and organizations in their work and personal relationships: Ineffective Communication and Resistance to Change.

They Just Don’t Get It! is a highly interactive session. It engages participants in exploring how to communicate and interact in ways which positively engage others. The session will explore how to create conditions under which individuals advance themselves under their own motivation, and work together to propel the organization in the intended positive direction, and do so with the least amount of energy lost to resistance and to the struggle for power.

Presented by the author of the book of the same name, the session delivers practical skills and tools, and gives HR professionals, owners, entrepreneurs, and managers insight into the reason their ideas don’t get accomplished in the manner they expect, and provides some behavioral suggestions to help them achieve their goals in the future.

From the book They Just Don't Get It! Changing Resistance Into Understanding:
How many times have you found yourself saying that you just don’t get it when they don’t get it? Or asking yourself why it is that you see the solution so clearly when they don’t have a clue? Why, when the need to change is so obvious even a child would get it, do they remain ignorant?
When we find ourselves in the position of being amazed that they don’t get it, we automatically spring to action and assume the role of Chief Getting It Instructor. Our voice takes on a particular tone, our face assumes a parental mask, and our body portrays a superior posture. And we step into our self-appointed role of guiding the unenlightened into the light, the light of getting it. Surprisingly, those tutorial garments of attitude, inflection, and posture cause the folks we are trying to help to turn off, turn away. We discourage their participation, and close down their channels of understanding.

What do we do then? Do we become more insistent? More cynical?
Do we find ourselves saying, “How many times am I going to have to tell you before you understand?”

They Just Don’t Get It! Changing Resistance into Understanding is all about how to better UNDERSTAND each other.

Beverly Crowell, Executive Vice President(Career Systems International)

Strategic Networking is an interactive session designed to help leaders develop professionally, influence others, and advance their career through the process of building and capitalizing on strategic relationships within the organization.

Using a tested process for building connections, leaders will learn how to articulate what they want, identify people in the organization who can help deliver it, and the role that each connection can play in building as well as sustaining their strategic network for professional success. In addition, they will uncover the value of knowing what they can give to the people in their network to build a relationship that is both reciprocal and rewarding.

The session will debunk the “bad rap” of networking; discuss the difference between “networking” and “creating a strategic network;” and highlight the power and benefits of strategic networking. Participants will also learn a specific, structured methodology that to gather the right information, resources and support.

In the session, participants will explore a step-by-step process to:

- Know what you want: Identify what you want to help develop professionally, influence others, and advance your career.
- Know who’s out there: Identify who you need to know to get what you want.
- Know how others can help: Define the role people in your network (Sponsor, Teach, Inform, Nurture, Advise, Connect).
- Know what to offer: Successful networking is reciprocal. Identify what you can offer to people in your network.

At the conclusion of the session, participants will create an action plan for reaching out to one new connection with the intent to build their strategic network to advance professionally in their organization.

Kelsey Meyer, Senior Vice President(Influence & Co.)

Professional branding matters to you! Professional branding is the hybrid between personal branding and company branding. It is absolutely vital for HR professionals to gain expertise in professional branding in order to benefit themselves and their company. As an HR Professional you are responsible for marketing your company to potential hires, marketing your company practices to internal employees and marketing yourself as a trustworthy and credible source for everything HR. Your personal brand matters just as your company brand matters. During this session you will learn what exactly professional branding is, how to improve your professional brand and how this affects hiring. You'll also hear how my company has had a zero percent rejection rate when we make job offers and some tips for doing the same. This session will give real world examples and real-time action steps you can take today to improve you and your company's brand. Professional branding is the future of talent acquisition and marketing. Don't get left behind!

Kelsey Meyer is leading this session. Kelsey is the Senior Vice President of Digital Talent Agents, an agency that works with individuals to help improve their professional brand and has an amazing employee retention rate. Kelsey is in charge of Talent Acquisition for DTA and understands the difficulties faced by HR professionals in attracting, keeping and improving top talent. She is excited to share her experience and educate everyone on the importance of professional branding. Kelsey’s leadership expertise has been featured in dozens of publications including Forbes and Business2Community. You can follow her on Twitter at @Kelsey_M_Meyer

Bill Treasurer, Chief Encouragement Officer(Giant Leap Consulting)

Courage is the first virtue of organizational performance, because it’s the lifeblood of leadership, entrepreneurship and innovation. But in times of economic instability, such as right now, the majority of workers become safety-seekers just when their organizations need them to be the opposite. Courageous workers, by contrast, step up to challenges, seek out leadership roles, and assert innovative ideas…all for the good of the organization.

This webinar is the antitdote to a fear-based workplace. Fear is bad for business. Fear-based leaders cause ill-will, build resentments, and ultimately cause performance to suffer. People working for fear-based leaders are more apt to show up late, have higher instances of depression, and have more heart problems! In fact, fear-based leadership is so dangerous for the workplace that people working for a fear-based leader are more likely to die and early death! Yikes!

The Courageous Leadership webinar will provide practical strategies for building workforce courage so workers can become “opportunity seekers”. A step-by-step approach for using courage to improve performance and counteract the negative impacts of workplace fear will be introduced. When everyone is working with more courage, the entire organization is transformed for the better. Research shows that courageous workers seek out leadership opportunities, step up to challenges, offer innovative ideas, passionately embrace change, and are more productive. In short, courageous workers get work done!

The workplace is fraught with daily challenges—challenges that may provoke fear, stress, or even excitement; but challenges nonetheless. These challenges can, potentially, inspire our courage or undermine our performance. The webinar will help attendees enlarge their Courage Capacity so they can meet organizational challenges with more confidence and less fear.

Paul Anovick, Executive Coach(Anovick Associates)

If you could add one tool to your attributes as a leader what would it be?

Churchill, Martin Luther King, Teddy Roosevelt, Reagan, what did they all have the ability to do? Powerful communicators…great communicators, if you could have one asset to increase you ability to lead it is Effective Communication.

The most important skill I developed during my career was the ability to be an effective communicator. God gave us two ears and one mouth, use them proportionately, your listening skills are critical in becoming a good communicator. We will look at the elements of effective listening. My favorite acronym is WAIT—why am I talking? By letting others speak first we learn so much.

“What we have here is a failure to communicate.” This expression sums up exchanges we have throughout our day. Why does this expression resonate with so many? Some think communication is transferring a precise piece of information from one mind to another. Have you had data, or a conclusion; you felt so strongly about that all you had to do was explain your finding and people instantly saw your point of view? How did that work for you—not so well?

Create an open atmosphere. Notice my emphasis above is pertaining to receiving not sending. Communication is a two-way process, sending and receiving. Many focus on the sending portion. In order to be a great communicator, you must build a climate of openness and trust. You do this by having mutual respect and the results will follow.

The five areas we will address in our session are the following:
       Verbal and Non-Verbal Strategies
       The Art of Asking Questions
       Effective Listening
       Communication and Human Relationships
       Barriers to Effective Communications and How to Overcome Them

“What we have here is a failure to communicate.” This expression sums up exchanges we have throughout our day. Why does this expression resonate with so many? Some think communication is transferring a precise piece of information from one mind to another. Have you had data, or a conclusion; you felt so strongly about that all you had to do was explain your finding and people instantly saw your point of view? How did that work for you—not so well?

Join us in a market-tested process that has yielded positive results for thousands over the past six years.

Chris M. Sprague, International Transformation and Empowerment Ambassador, Best Selling Author, Coach, Mentor and Keynote Speaker(Sangnite, LLC.)

Growth – it doesn’t happen by accident – it must be intentional!

The best leaders today realize one very important thing – growth is the key to their success as a leader and the success of their organization/company as a whole. If you want to best serve your organization and yourself, constant and never-ending improvement (a.k.a growth), must be part of your life because if we are not growing, we’re shrinking.

Do you want to take your career, business, organization or company to the next level?
Do you want one of the secrets to growth?
Do you want to know what separates high achievers from average and low achievers?

Then you need to be at this session.
To start, we will give you an overview of a key process to get the most out of this or any session.

Then, we will cover one of the invaluable laws of growth in depth.

We will finish up with concrete next steps for you to start your own growth journey.
Sound good? Keep going and sign-up!

In this session, you will learn one of the Invaluable Laws of Growth and Chris will reveal other resources key to personal, business and organizational growth. Because, to be a successful leader, you need to learn to grow in such a way that it benefits you and your organization. Doing so increases your value to your company and family, your ability to create high-performing teams, and your influence skyrockets.

Chris M. Sprague – a Founding Partner and Independent, Certified Coach, Teacher and Public Speaker with the John Maxwell Team will give you the information necessary to start your own growth journey!

Maryle Malloy, Leadership Consulting(The Tellus Group, Inc. )


The mastery of awareness is the starting point for the evolution of a conscious leader. Participants will be exposed to various concepts and practices that support self-awareness. We will discuss a variety of techniques, that help us "train the mind to focus, in a disciplined way, on its own internal state." Further, we'll offer an example of a working model that incorporates conscious leadership principles with systems-based management techiques, that support increased emotional intelligence and productivity throughout an organization.


Applied practice moves principles and tools from concept to consistent and measurable action, and finally from “doing” to “being.” You'll leave the session with an overview of various practices which support personal awareness and the practice of mindfulness.


As conscious leaders, we bring ourselves into the workplace, and thank goodness for that, because we are shifting the paradigm. Not that the old ways are to be condemned, those leaders did the best they could at the time, but times, they are a changing; it's now up to you and I to learn, live, and teach conscious leadership. To practice conscious leadership at work requires us to combine science and spirituality. This combination is the DNA, which produces a conscious leader. As leaders, the science or data we require to lead are readily available; the spirituality component is our's to develop. In order to grow this singular, precious strand of DNA, we must be willing to journey into the realm of self-awareness, learn to master our mind in the moment, and to live in a perpetual state awareness. As awareness deepens, every interaction we have becomes a holy experience; at work and in the world.

Sharon Ashmeade, Human Resources(Ashmeade Consulting Services)
Alan Preston, President and CEO(Just Enough HR)

Coaching has been gaining popularity over the past 10 years for several reasons. It’s more accessible now, thanks to advances in technology and an increase in the number of highly qualified coaches joining the field. Costs are lower, and programs can be so thoroughly customized now that engagement and relevancy are all but guaranteed. By taking a more active role in the coordination of a leadership coaching initiative, HR leaders have an opportunity to contribute to the strategic objectives of their organizations in more powerful ways.

This session will show HR leaders how to design and execute a leadership development initiative using a coordinated coaching approach. By coordinated, we mean deliberately including both corporate and individual performance objectives, and allowing for sharing of information, resources and technology among coaches from all different geographies, practices, etc.

We will identify the most important considerations HR leaders must take into account when contemplating a coaching initiative for any level of leadership - managers through VP’s - with any number of participants. We will dig into both sections of the coaching syllabus: the purely individual, and the corporate.

By nature with coaching, most of the learning is specific to the individual, taking into account input from his or her superiors, self-identified needs, and assessments. However, when HR leaders insert corporate performance objectives, leadership competencies, or specific skills information into every program as well, a high degree of leverage becomes available..

The presenters will outline the top seven design imperatives that will bring you the most value for your coaching program dollar, with examples and suggestions that will help you consider an evolved approach to traditional leadership development coaching.

Devora Zack, Leadership Consultant & Author(Only Connect Consulting, Inc.)

Definitions of achievement vary greatly, yet success in many professions comes with a caveat - as you rise in your field you also become a manager. For many of us, management is an unfortunate side effect of being good at what you (used to) do. Now rather than enjoy doing what you excel at, you must spend a bit chunk of your day managing others. Not what you signed up for. Plus. few managers are prepared for dealing employee's emotions, conflicts, and personality clashes. This session has the tools to help you thrive as a leader. Gain cutting-edge Management techniques to enhance your rapport and effectiveness as a leader (and in every aspect of your life). You will learn a new, field tested method to develop a management style custom-designed to fit and build on your specific abilities, style, and skills. Participants in this session will learn how to:
-Understand and overcome the many challenges of managing
-Capitalize on your unique, natural strengths
-Motivate staff by learning to 'flex your style'
-Gain a versatile toolbox of management skills
-Increase self-knowledge and acceptance
-Identify diverse personality styles on your team
-Address current issues facing you as a manager
-Better understand those around you in the workplace
-Replace frustration with acceptance
You will learn tangible, practical tips that actually make you start loving your job again. Content applies to many of the primary challenges of management, including: performance reviews, feedback, conflict, motivation, presentations, and teambuilding.
You will gain insights from the presenter's nearly twenty years in the fields of consulting and leadership development with a wide range of public and private clients across the globe. This one of a kind session is upbeat, dynamic, humorous, and eminately practical. Learn how to be a success by being yourself - the only true path to exemplary leadership.

Brent Pearson, strategic partner(Profiles International, Inc.)

We will be discussing some key characteristics of Leadership charisma that were identified by the research done by profiles international.We will showing that charisma contrary to popular belief is not a gift given to only a few but an acquired learned behavior.
Goals and objectives include improving the results of the people who work for you,becoming more productive and successful. and have an impact on peoplethat sets you apart from other leaders.During the presentation we will look at the characteristics of a charasmatic leader and how all of them play an important role in charisma.We will look at leadership quotient and how we determine this process.You will also get to do your own leadership charisma assessment.
Leadership charisma assessment process is based on the checkpoint leadership 360 by adding additional questions during the research while current clients and users were giving feedback on themselves, peers and leaders.The additional questions identified which characteristics were more important qualities for leaders for those deemed to have charisma to those who were not.This includes identifying examples of the worlds most charasmatic leaders and what sets them apart from others.
I will also share my experience with clients from healthcare, college, government agencies and corporations and how the leadership charisma assessment and checkpoint 360 system has helped adress issues that have been affecting their bottom line.In fact you will see an increase in engagement , produsctivity , sales and profitability.
I will also answer questions and provide support information to assist the attendees.As well as the free leadership charisma assessment follow up sessions can be provided for interested parties.

Christina Haxton, Executive Coach, Leadership Consultant & Author(Christina Haxton, Sustainable Leadership, Inc.)

Are you a busy HR professional, manager or leader who is:

•       Overwhelmed by having too much to do and not enough time to get it all done?
•       Challenged with making quick decisions under pressure?
•       Frustrated because people just aren't listening or don't seem to understand your requests?
•       Convinced your team isn't as motivated as you need them to be?
•       Spending too much time at work and wonder if your family notices?
•       Wondering if you are headed for burn up or burn out?
•       Taking more anxiety medication or using more alcohol than usual to relax or wind down?

Whether you see yourself as a leader (or not), have a title behind your name or have a corner office (or not), if you are in a position whereby you are a professional responsible for managing and motivating others, you are a leader.

The fact is, no matter what our title is, all people experience stress (and to a certain degree we need stress to get motivated into action). Yet, have you ever felt overwhelmed, irritable, frustrated, exhausted or have difficulty focusing?

Do you experience any of the physical symptoms of stress on a regular basis: having difficulty sleeping, increased or decreased appetite, using alcohol or prescription medication to reduce anxiety, panic attacks, high blood pressure … there’s many more.

But here’s the thing: Stress will diminish your brain’s capacity to solve problems, think creatively, make decisions, learn, reason and understand another person’s perspective? And to make matters worse, did you know stress is contagious?

Left unchecked, even low levels of chronic stress will not only reduce your ability to solve problems and make decisions, stress will reduce your team’s productivity and engagement.

Here's your solution! Join me to learn more than 7 simple (and a few fun) strategies you can use immediately to eliminate overwhelm so you can:

•       Communicate effectively with your team, boss and others
•       Easily diffuse stressful situations and quickly reduce conflict
•       Get more done in less time with fewer resources
•       Overcome distraction and get focused
•       Quickly find creative solutions to challenging problems
•       Feel satisfied at the end of the day that you've done your best work
       Inspire your team to take initiative and get the job done
•       Create an work environment that inspires innovation and positive thinking

Carol Zizzo, Consultant(Henley Leadership Group)

Warren Bennis said “There are groups and there are Great Groups”. Great Groups come together and collaborate to accomplish the extraordinary. At its best, collaboration invites leaders at all levels to imagine bigger, act bolder, and create positive cultural changes within their organizations. In order to be an effective collaborator in a work environment that is asking their employees to do more with less, leaders may need to build new capacities for working together.

Most leaders will agree that collaboration is essential to the current business trends and most leaders will agree that collaboration is encouraged in their organization. For many, it is a personal leadership value. And yet, it is not easy and is often experienced as more trouble than it is worth. When this happens, it is back to silos or going it alone. In the long run, this leads to increased stress and decreased effectiveness.

The Five Elements of Effective Collaboration for Leaders and Organizations offers a model outlining five key elements for leaders to consider when collaboration is required, whether it be for a small project or large organizational change. Our experience in organizations has shown us that when leaders or groups focus on these five areas, increased performance and great results are achieved. These five elements can be the cornerstone for leaders to step up their level of leadership or for revitalizing a culture.

If your organization is interested in increasing the effectiveness of your cross-organizational projects, change management efforts, or interpersonal relationships between employees and leaders, this session will introduce you to a model and ideas for getting started. You will learn why each element is important, how it translates into the workplace and you will leave with simple ways to easily get started. Your presenter has been providing consulting and facilitation for 24 years with a focus on effective communication and collaboration in the workplace. This session will allow time to answer your organization-specific questions specific.

Mark Levy, Founder and CEO(Levy Innovation LLC)

When it comes to innovating, we hold ourselves back. Why? That’s the way our minds are wired.

Inside each of us is an internal editor that does an important job: it edits what we think, say, and write, as we think, say, and write it, so we sound smart and consistent to other people. Our internal editor helps us fit into society. We say and do what’s expected. Most of the time, there’s nothing wrong with having an editor; it’s gotten us far in life.

Problems arises, though, when we encounter a situation that doesn’t call for our usual ways of thinking. Maybe we have a strategy problem that’s boxed us in for months, or we’re stumped at how to triple our team’s productivity so we can meet a fast-approaching window of opportunity. How, then, do we come up with solutions for problems like these -- when our customary answers have failed us?

Enter the “Innovation On Demand” webinar, which teaches participants a series of liberating thinking and writing techniques that push internal editors into the background temporarily, so they can reach a level of thinking that’s more original and resourceful than can be reached through normal means.

While using these techniques, the innovative ideas will come fast and furious, and will rank with the most inventive work the participants have ever done. The new problem-solving skills the participants learn can be used to solve challenges affecting any part of the organization. What's more, the brainstorming meetings they hold far more inspiring, creative, and productive.

Charlotte Hughes, Senior Learning and Development Consultant(Kimberly-Clark Corporation)

Leaders need to be front and center to create a corporate culture aligned with the organization’s strategic goals. The culture is usually defined by the collective behavior of all employees and it is also formed by the values, visions, norms, working language, systems, and beliefs of the organization. To drive performance and achieve strategic business goals, it is essential that leaders be able to create effective culture change and greater accountability at every level of the organization.

Clear goals, observable behaviors that reinforce company values and candid feedback are the pillars of such a culture of accountability. Research from Partners in Leadership® leading accountability training and consulting firm shows that a lack of personal accountability for achieving organizational results is a common organizational challenge:
• 83% feel they would do things differently if it were their own company
• 63% found themselves waiting to see if a situation would resolve itself
• 85% have felt powerless, that they had no control over their situation
• Almost 60% admitted that they saw a problem developing, but did nothing about it
• 76% have fallen into the "just tell me what to do" trap

In this session, we will explore a proven model and practical applications for leaders to establish an accountability culture that produces the desired business results.

What you will learn:

• A powerful methodology for helping people at every level of the organization take greater personal accountability for overcoming the obstacles they face
• What organizational leaders need to do to drive rapid cultural change
• Effective communication and leadership development strategies to create a culture of accountability

Jacques Pretorius, Sales & Marketing(MPPI INTERNATIONAL PTY LTD)

As next generation leaders, we are required to continuously influence people and events, positively. Our communication skills play a major role in our success or failure in this regard. Not just that, our communication skills can make or cost us a lot of time and money. According to a global productivity survey conducted by Alexander Proudfoot, one in four managers worldwide cited internal communication problems as being the second greatest barrier to productivity improvement.

The truth is that all of us, despite of our efforts, regularly fail as communicators minimising our influence over others and robbing us of our personal power. Why is this? We become complacent, not giving a second thought to the importance of employing communication skills.

To illustrate how easily even the most professional individual can fall into this trap: Are you aware of situations where senior managers have given hasty verbal instructions to individuals, and the instructions were not actioned, or actioned incorrectly? That manager’s influence and personal power diminished because of poor communication skills. This happens all the time and is a classic example of proper communication practise being neglected. Important instructions should always adhere to vital delegation and other communication rules to guarantee proper execution. We all know that, don’t we…!?

There are 6 communication practices/rules that can assist us with this challenge and potentially more than double our influence and personal power. They are:
1. The heart speaks to the heart
2. Manage your state
3. Don’t fight emotions
4. Don’t communicate to be understood
5. Maintain the connection
6. Choose the right medium

In this session we will elaborate on these principles and give practical, quick to implement tips, to help you:
1. Increase your influence and personal power
2. Gain the respect and recognition of your subordinates, peers and superiors
3. Communicate in a way that increases productivity
4. Get people to want to listen to you
5. Increase the quality of your relationships with people
6. Be a dynamic, assertive and convincing communicator

Sponsors for this event:

IHR Certifications
Are you becoming an industry expert?    Each One Hour Webcast on is reviewed and can qualify for an Institute for Human Resources credit.    The Institute for Human Resources Certification Program provides HR Professionals with an opportunity to specialize in one vertical or domain, making them an Industry Expert.   Each of’s webcasts are reviewed and evaluated against the verticals/domains criteria, and one credit hour can be applied to the appropriate vertical or domain.   For more information regarding the IHR Certification Program, please click here or visit:
Did you know that each one-hour webcast is submitted to qualify for HR Certification Institute recertification credits? The archive of the webcast also qualifies recertification credits, for one (in some cases two) year(s) after the original broadcast. You can get your PHR, SPHR, GPHR and credits all without ever leaving your desk. We know how busy today's successful HR professionals are, which is why we're committed to delivering the best education to you in an easy and entertaining format. For more information about certification or recertification, please visit the HR Certification Institute homepage at
"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit."

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