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What’s More Valuable than a Raise?

What’s More Valuable than a Raise?
November 15, 2011 at 12:30 - 1:30 PM ET
Phyllis Towles, Founder/CEO(VIP Concierge)

The gift of time is more valuable than a raise! Talk to almost anyone in your organization and they’ll tell you there just isn’t enough time in a day to get everything done. Between work and home employees can often be heard saying “I wish there were two of me!” Work/life balance is a top priority for all generations including recent college graduates. Ever wonder how employees spend their time at work? According to survey indicators employees spend on average 2.5-hours per day, while at work, taking care of their personal business – making reservations, shopping, and researching things like where to spend their next vacation; who will take care of their pets while on vacation; who’s the best repairman; affordable & reputable elder care options; etc. Join Phyllis Towles, CEO of VIP Concierge and a veteran in delivering value added amenity services and learn how concierge services can help employees to achieve work/life balance by taking care of their to-do-lists. During this session you’ll hear how VIP Concierge services can help increase employee loyalty, productivity, and retain the top talent in any organization. We’ll also discuss the different types of concierge services including on-site and virtual, and how to decide which one is right for your organization. As part of this interactive session we’ll also share how you can evaluate the ROI of concierge services and what to look for in a concierge service provider.
Who Should Participate
This informative session is for HR benefits managers, senior executives, and EAP providers along with customer rewards program managers.
What You Will Learn
1. Learn how a concierge are not just for top hotels or the elite rich and famous but, everyday people in all sectors of life and in any organization. 2. Learn nontraditional ways to increase employee loyalty, productivity, and retain your top talent by creating brand ambassadors. 3. Learn how VIP Concierge can partner with EAP provider to offer concierge services as part of a comprehensive employee benefits package.
Recommended Resources
Staffing and Recruitment
Workforce Management (Time & Attendance)
Work-Life Programs and Employee Assistance Programs (EAPs)
Employee Wellness
Rewards and Recognition
Benefits - Cost Containment, Audits and Legal Risks
Presented by
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Phyllis Towles
VIP Concierge

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Are you becoming an industry expert? Each One Hour Webcast on is reviewed and can qualify for an Institute for Human Resources credit. The Institute for Human Resources Certification Program provides HR Professionals with an opportunity to specialize in one vertical or domain, making them an Industry Expert. Each of’s webcasts are reviewed and evaluated against the verticals/domains criteria, and one credit hour can be applied to the appropriate vertical or domain.
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Did you know that each one-hour webcast is submitted to qualify for HR Certification Institute recertification credits? The archive of the webcast also qualifies recertification credits, for one (in some cases two) year(s) after the original broadcast. You can get your PHR, SPHR, GPHR and credits all without ever leaving your desk. We know how busy today's successful HR professionals are, which is why we're committed to delivering the best education to you in an easy and entertaining format. For more information about certification or recertification, please visit the HR Certification Institute homepage at
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WorldatWork Society of Certified Professionals. Recertification credit for this event applies to the Certified Compensation Professional (CCP®), Certified Benefits Professional® (CBP), Global Remuneration Professional (GRP®), Work-Life Certified Professional (WLCP®), Certified Executive Compensation Professional (CECP™) and Certified Sales Compensation Professional (CSCP™) designations granted by WorldatWork Society of Certified Professionals.

Recertification credit for this event can be taken by entering it into your online WorldatWork Society recertification application and entering the program date, title and length. Please note that the CECP and CSCP designations require a minimum number of credits from executive and sales compensation-related activities. For more information on recertification, visit the WorldatWork Society recertification webpage at

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