Excellence Essentials


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Sales & Service Excellence Essentials : July 2014

In this issue: Overcome 'Opportunity Blindness': 3 keys to personal and professional success, Can Anybody Sell...?: Yes, if you follow a few simple rules, Bending the Rules: Helps winning and keeping customers, Customer-Centric Culture: Live up to customers' expectations.

Sales and Service Excellence Essentials: June 2014

In this issue: Deal With an Irate Customer: Don’t lose them, Understanding Your Character: How will that help you as a salesperson?, Beer and Diapers: Why marketing correlations boost revenue, Face to Face Networking: An important sales strategy - See more

Sales and Service Excellence Essentials : May 2014

In this issue: How to Create a Cult-like Following?: Jack Daniels shows the way, It’s All About the Ducks: Quack on…, You Are All Sales Professionals: Do you really understand your “customer base”?, Rebranding Mistakes & Marvels: 5 lessons learned, Turnover: The Silent Sales Killer: How turnover drains your profits and opportunities, Judging the Leaders: Are the most effective leaders loved or feared?

Sales and Service Excellence Essentials April 2014

In this issue: Astute Planner: Tips to take your sales performance up a notch, Aligning Marketing & Sales: Top things to consider, Training is a KEY to Greatness: 5 key ways to train for results,The Negotiation Quagmire: There is no harm in countering, and more.

Sales and Service Excellence March 2014

In this issue: It's Time to Pitch the Word "Pitch", Brand-appropriate Customer Experience: The challenges of customer experience in the omni-channel age, 3 Crucial Things You Don't Know About Your Business, Chopped Liver: Why do your customers leave?, and more.

Sales and Service Excellence Essentials: February 2014

In this Issue: How to be like Walt: Capture the Disney magic daily, Strong Sales Structure: Support it with four power pillars, Receive Great Service: Secrets to getting, not just giving, Rally Behind Goals; Get all your people behind them.

Sales and Service Excellence Essentials: January 2014

Rally Those Referrers! Picture this: After a long day’s work, you sink onto the couch and turn on the television.

Sales and Service Excellence Essentials: December 2013

Six Waste-Based Pitfalls Contemporary management theory and practices have ill-prepared us for calibrating our enterprises to be competitive today.

Sales and Service Excellence Essentials: November 2013

New Mainstream Consumers. Our new research reveals emerging consumer behavior and insights on how to profit from the new relationship between people and companies.

Sales and Service Excellence Essentials: October 2013

Coaching Sales Teams. How can you coach your sales team from good to great? How can you do this with different personalities and age groups?

Sales and Service Excellence Essentials: September 2013

Make Better Decisions. Your decision should solve a clearly defined problem. And that problem should be an important problem.

Sales and Service Excellence Essentials: August 2013

Separate yourself from the pack. What is your company doing to do more and be more for your customers? And, are you doing what it takes to be world class?


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