Reward People When They Deliver Results
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Reward people when they deliver results—no sooner, no later. Speed matters more than ever nowadays so give people an incentive to perform quickly. That doesn’t mean relaxing standards, but rather encouraging contributors to meet high performance standards as fast as they can. When contributors meet their goals within stated guidelines and parameters, managers should cash them out immediately and prepare to renegotiate. Immediate rewards are the most effective because there can be no doubt about the reason for the rewards, providing a greater sense of control and a higher level of reinforcement. Further, contributors are more likely to remember the precise details and context of the performance and are, therefore, better able to replicate the desired performance. And finally, contributors do not spend time wondering if their performance has been noted and appreciated and are, therefore, less likely to lose the momentum generated by instances of success.