The 4 C’s of Strategic Planning, Management, and Momentum
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For any organization, it is important to identify where it stands in the 4 C’s of strategically planning the direction of the organization; managing the activities related to the mission and goals of the organization; and then sustaining the momentum required during the goal achievement process. The following are basic questions that should be asked:
• Cost - How well did/do we manage our costs as related to output and productivity?
• Capacity - How busy we were? or How busy should we be?
• Customer Service – Are our customers satisfied? or What are our customer satisfaction scores?
• Consistency (and quality) – Do we have measurements of effectiveness in place for all departments and sub-groups?
In order to support your organizations strategic plan we understand the importance of communication as being essential to its success. Methods used to ensure communication throughout the organization include, but are not limited to:
• Employee forum meetings (town hall meetings)
• Bulletin Board postings
• Memos to designated staff or all employees
• Posting of organizational policies and procedures
• Mailings to the key personnel
• Monthly manager meetings
• Weekly team meetings
• Establishing a Quality Council and hold monthly meetings
• Establishing Service Excellence committee and hold monthly meetings
• Input from each department/service into this document
Do you know how you rate on the 4 C’s?