Human Resources Management

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Topic:

Disney’s Approach to People Management

	Date:	August 5, 2009 at 1:00 - 2:00 PM ET
	NOTE: This webcast is being brought to you directly by Disney Institute.
	The registration button will redirect you to our sponsor’s registration page.

Description

Each 60-minute WebCast is delivered in a professional broadcast style that includes a program moderator and subject matter expert, both of whom are seasoned Disney Institute facilitators. You can actively participate in the session through engaging questions and polls about the content or though an on-line Q&A with your facilitators immediately following the program. Also you will receive a handout to use as a starting point for adapting the business practices you’ve learned to your organization.

Employees do more than represent a company – they ARE the company. By keeping your employees happy they will keep customers happy. At Disney, employees are called “Cast Members” and our leaders work hard to ensure their satisfaction. Learn how to recruit and train the best employees available and build up commitment and enthusiasm through communication and recognition. Discover some proven techniques used to sustain and supportive and interactive culture.

Disney Institute does not guarantee a specific facilitator for its program deliveries. Each of our professional facilitators is a true Disney "insider." This means that not only are they successful trainers, they have also worked their way up through the ranks of the Disney organization. As distinguished Disney veterans, ranging from 10 to over 30 years with our company, they have performed a variety of roles in nearly every sector of a Disney Destination.

From front-line hosts and peer leaders to managers and trainers, their expertise covers food & beverage, marketing/sales, merchandise, hotel/resorts, Guest relations, accounting, human resources/training, entertainment/attractions, animal husbandry, transportation and many other fields. Our Disney Institute facilitators have been educated in the nation's top colleges and universities. Their Disney experience ranges from several to over 30 years, and all of them have worked with a wide variety of clients including most Fortune 500 companies.

Registration Fees
(Each WebCast can be purchased separately)
Standard Fee: $149 per person
Alumni Fee: $99 per person
**The Alumni Fee is for those who have previously attended Disney Institute programs.**

“Delivery Bundle” US $359
(Register for all 4 webcasts and save $237!)

Disney's Approach to:

Leadership Excellence
People Management
Quality Service
Brand Loyalty

July 29, 2009
August 5, 2009
August 11, 2009
August 18, 2009

Who Should Participate

Executives: CEO, President, Vice President, Chief Learning Officer
Directors, Managers
HR Generalists, Specialists, Consultants
Educators

Recommended Resources

Available on-line or at any local book store is "Be Our Guest," the only published book currently in print (Paperback ISBN # 0786853948) officially sanctioned by Disney Institute. Or interested parties may call (800) 222-6747 for quantity discounts available directly from the publisher, Disney Editions.

Lee Cockerell's book, "Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney," is based on proven principles taught by Disney Institute and can be purchased wherever books are sold in the U.S.

What You Will Learn

Describe the selection and hiring of “right-fit” employees
Identify the role of training
Outline ways to motivate and support employees

Sponsored by

Sponsored by

Disney Institute is the educational arm of The Walt Disney Company created to showcase “the business behind the magic” – best practices from varied Disney lines of business that can be adapted to any other organization. One of the most recognized names in professional development, Disney Institute offers a variety of seminars, workshops and presentations for business professionals, as well as behind-the-scenes tours and teambuilding programs. Unique in the world of training, Disney Institute programs offer first-hand insights into the Disney approach to leadership excellence, people management quality service, brand loyalty, and inspiring creativity.

Presented by

Who is Eligible

This webcast is available to all registered HR.com members. You are currently not logged in.

What is Required to Attend

To attend this webcast, you will require a computer with speakers and a high-speed Internet connection.

NOTE: Disney Institute is hosting this webcast and does not qualify for HRCI recertification credits.

If you require assistance during this webcast, please contact our sponsor directly at http://www.disneyinstitute.com.

For support with the HR.com site please contact memberships@hr.com

Human Resources Management

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