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Topic:

Are Your Hiring Practices Identifying Service Stars?

	Date:	May 19, 2009 at 3:00 - 4:00 PM ET

Description

Two Best Practice Case Studies for Evaluating Service Talent.
Competitors may try to duplicate your offerings…but they can’t duplicate your people. What can ultimately set you apart is the quality of your people and their interactions with your customers. In an environment where customer loyalty is critical to business survival, the emphasis that your organization places on hiring the right service-focused people is as critical as it has ever been. However, identifying the right candidates who possess the “service gene” can be a challenge – especially when the quantity (and not necessarily quality) of your applicant pool is rapidly growing. In this presentation we will highlight two case studies from the hospitality industry, and discuss how they have been able to identify the hospitality/service gene in potential applicants. We will use these case studies as a foundation to discuss best practices of selection processes for selecting hourly level as well as management level employees. We will discuss how to use your hiring practices as a competitive advantage by using a comprehensive hiring process and targeted assessments to help hiring managers determine which candidates have the natural talent and learned skills to provide excellence in service and hospitality.

This webinar is intended for HR practitioners, recruiters, and others involved in the design and administration of the selection process. Attendees will learn about our latest research on hiring service professionals and differentiating between those with the natural talent to provide service and those that also bring the judgement and expertise to do this with great success.

This webcast has been approved for 1.0 general re-certification credit through the HR Certification Institute

Who Should Participate

Any HR professional interested in designing a successful hiring process
Anyone interested in current trends in hiring for the “service gene”
Anyone interested in competency-based selection methods
Anyone responsible for talent hiring or selection

Extra Learning Material

All Registered HR.com members are also eligible for:

A copy of the Power Points presented in this presentation. These are available before and after the presentation.
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Recommended Resources

For those of you interested in related materials, HR.Com webcasts and articles with a similar focus can be located on the HR.com site by using the search function.

What You Will Learn

Learn current trends in hiring top service providers
Choose and integrate assessments for increased insight into service potential as well as service judgment
Design a multi-step process to more comprehensively and quickly screen applicants
Improve interviewing effectiveness with dynamic Interviewing techniques

Sponsored by

Sponsored by

Assess Systems is an innovative software and consulting firm providing talent selection and people development solutions including: competency modeling, selection process design, entry-level assessments, competency-based professional and managerial assessments, sales assessments, leadership development, 360 feedback, succession planning, performance appraisal and executive assessment and coaching. For more than 25 years, Assess Systems’ organizational psychologists have assessed millions of people in a broad spectrum of industries and positions spanning 42 countries and supporting 16 languages.

Presented by


		Carol Jenkins PhD View Profile


		Sarah Glass View Profile

Who is Eligible

This webcast is available to all registered HR.com members for free. You are currently not logged in.

Click the button to access this webcast. Archives, MP3 and PowerPoint slides are available to all registered HR.com members.

What is Required to Attend

Participants in the live webcast will need access to a computer connected to the Internet. HR.com highly recommends you test your computer in advance of the webcasts.

Once you register for the webcasts, full login instructions will be sent to you 24 hours and 1 hour prior to going live. You must run the system test to ensure you can access the session.

Did you know that each one-hour live webcast and archives (archives after May 1, 2009 only) is submitted to qualify for HR Certification Institute recertification credits? You can get your PHR, SPHR, GPHR and credits all without ever leaving your desk. We know how busy today's successful HR professionals are, which is why we're committed to delivering the best education to you in an easy and entertaining format. For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org

"The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this program has met HR Certification Institute’s criteria to be pre-approved for recertification credit."

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